Privacy Policy

Effective date: July 1, 2026 · Last updated: July 2026

This Privacy Policy explains how Next Action Guide ("NAG", "we", "us", "our") collects, uses, stores, and protects information when you use our website (nextaction.guide), the NAG Helper desktop application, the NAG World of Warcraft addon, and related Discord bots (collectively, the "Service").

1. Information We Collect

We collect the following categories of information:

• Account identity: your NAG account ID, email address (if using email sign-in), and display name.
• Third-party OAuth data: when you connect Discord, Blizzard Battle.net, Twitch, Kick, YouTube, or GitHub, we receive the identifiers and profile information those providers share with us (for example, your Discord user ID and username, or your Battle.net tag). We only request the scopes needed for the feature you're using — for example, friend list discovery requires an explicit additional Discord permission that you separately grant.
• Subscription & payment records: subscription status, plan details, and transaction identifiers from our payment processor, Tebex. We do not store your full payment card details — these are handled directly by Tebex.
• Usage & performance data: license key activations, addon installation/version data, Warcraft Logs performance data you choose to sync, and general usage analytics to help us improve the Service.
• Social & community data: friend relationships, messages sent through the Messages Hub, coaching inquiries and session content, and support ticket content.
• Presence data: a timestamp of your last activity, used only to show friends whether you're currently online.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including license key generation and addon updates.
• Process subscriptions and payments through Tebex.
• Enable social features such as friends, key sharing, and messaging.
• Operate the coaching marketplace, including facilitating inquiries, sessions, and reviews.
• Display Warcraft Logs performance data on leaderboards you opt into.
• Respond to support requests and troubleshoot issues.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Improve and develop new features for the Service.

3. How We Store Your Information

Account, subscription, and social data are stored on servers we operate and control. We apply reasonable technical and organizational measures to protect stored data, including access controls and encrypted connections (HTTPS/TLS) between the app and our servers. Data is retained for as long as your account remains active, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Third-Party Services

The Service integrates with the following third parties, each of which processes data under their own privacy policy:

• Discord — authentication, bot commands, and (with your explicit consent) friend list discovery.
• Blizzard Battle.net — OAuth authentication and BattleTag linking.
• Tebex — subscription billing and payment processing.
• Twitch, Kick, YouTube, GitHub — optional identity linking for creators.
• Warcraft Logs — optional performance data sync, only when you connect your account.

We do not sell your personal information to third parties, and we do not use advertising trackers on the Service.

5. Cookies & Local Storage

The website and desktop app use only the minimum session storage necessary to keep you signed in (such as a session token). We do not use third-party advertising or tracking cookies.

6. Website Measurement

First-party purchase-funnel measurement is currently disabled. If it is enabled after the required review, the website will record only an anonymous session identifier, page path, event name, selected tier, key count, and billing period. It will not include your name, email, account identifiers, BattleTag, Discord identity, basket identifier, subscription reference, payment details, or creator earnings.

The anonymous identifier will exist only in browser session storage, not in an analytics cookie or long-lived local storage. Event records will be retained for no more than 30 days for conversion and reliability analysis. You can prevent this measurement by blocking the first-party /api/events request or browser session storage. Before collection is enabled, this notice will be updated with the applicable legal basis and any required consent or opt-out mechanism.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to request a copy of your data. To exercise these rights, contact us at support@nextaction.guide. We will respond to verified requests within a reasonable timeframe. Deleting your account will revoke active license keys and remove your social and messaging data, subject to any records we are required to retain for legal or financial compliance.

8. Children's Privacy

The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. Companion Ads

Users who opt into our companion ads program to unlock a bonus key slot will see an optional overlay ad on WoW launch. Participation is opt-in and can be disabled at any time from account settings; opting out simply removes the bonus key slot tied to ads.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced through our Discord community or in-app notification. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@nextaction.guide or through our Discord community.